Rent

Maintenance Request & Emergency Repairs

It is a strict policy of this office that all maintenance requests are presented in writing before they can be acted upon. Please fill in the Maintenance Request form found at the bottom of this page, being careful to ensure all details are entered correctly. When you submit the form it will refresh the page, if you scroll to the bottom you will receive a confirmation sentence that the email has been sent. We suggest checking this to ensure your maintenance request has been received by our office.

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency or may be caused by a tenant or tenants appliance, may be at the tenants expense. Other examples of urgent repairs are contained in your lease agreement

If it is an urgent repair, please call our office on (07) 4933 3309 during business hours.

Maintenance Trouble Shooting Guide

HOT WATER SYSTEMS

If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up.  Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power is on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will effect this). Remember in winter, the efficiency of the tank is less than summer and the water will get colder quicker. Note: Please follow the above procedure before requesting maintenance.  If this does not rectify the problem please contact our office.  Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.

WATER LEAKS

Water bubbling out of the ground could be a serious problem and could lead to further complications. Roof leaks can also worsen quickly, contact SES on 132 500 to arrange temporary tarps and phone our office immediately on (07) 4933 3309.

BATH/SHOWER LEAKS

A common problem in properties is leaking from wet areas eg. bathrooms, kitchens, into adjoining rooms, a regular check is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem.

LEAKING FROM TOILET

Usually is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please complete the repair advice form and send to our office to arrange for a tradesperson.

WASHING MACHINE

Check the power is connected, the water taps are turned on, the load of clothes is not off balance or too high, lid is connecting with on/off switch when closing, hoses are securely attached, if leaking- check hoses for splits.

When all else fails, phone us during office hours on (07) 4933 3309.

CLOTHES DRYER

Check the filter is cleaned before every use of the dryer, power is on, dryer is not overloaded, the air temperature is hot when running. This appliance is not essential, please complete a repair advice form and send to our office to report failure.

FAULTY SWITCHES OR FANS

Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible on (07) 4933 3309.

LIGHTS

Check power or fuse box. Ensure the power is on and the switch has not tripped.

Tenants are responsible for replacing blown light bulbs. If problem is not rectified, contact your property manager.

POWER

If your neighbours have also lost power contact Ergon on 131046.  Otherwise check if the Safety Switch has tripped and if so, reset the switch.  If it trips again unplug all appliances from power points.  Reset Safety Switch and plug in appliances one at a time until faulty appliance is located.  If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please at this stage notify our office. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

HOT PLATES

Check if power is connected or check power box for tripped switch or blown fuse. Contact us on (07) 4933 3309 to arrange for professional help.

POOL PROBLEMS

Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.

– No metal objects are to be allowed in the pool as it could cause corrosion marks

No animals in the pool as this creates a huge chemical imbalance.

Ensure regular testing of water to keep correct PH level, this helps prevent mould/fungus forming in the pool.

Vacuum at least once a week to keep pool clear of debris.

Regular checks of pump to ensure motor working correctly and efficiently. Leaking or pooling water at the pump could mean a cracked casing and will need attention.

Even if the pool is maintained for you, it is still part of your responsibility to keep an eye/ear out for any problems.

Emergency Repairs

Only URGENT REPAIRS will be accepted first informally but must be confirmed in writing as soon as possible. Urgent repairs are a specialised form of maintenance. Some examples are listed below:

  • A serious gas leak
  • A burst hot water service
  • A dangerous electrical fault
  • Any fault or damage that causes the premises to be unsafe or not secure

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency or may be caused by a tenant or tenants appliance, may be at the tenants expense. Other examples of urgent repairs are contained in your lease agreement


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Maintenance Details